FAQ

Superior Sourcing Our herbs are sourced from all over the world to avoid seasonal fluctuations in availability, keeping herbs accessible to practitioners. Our suppliers meet strict standards that ensure top quality herbs, most of which are organic, wildcrafted, sustainably grown, or grown using permaculture. We support local farmers and grow many of our own herbs. (Want to grow for us? Email us!)
Superior Processing Our tinctures are made using the classic tincturing method. The tinctures are made in a 1:5 ratio which allows for the optimal extraction of the herb. The alcohol percentage is strictly controlled depending on the herb and part of the plant that is used.
Superior Selection We take pride in our growing selection of over 300 individual herbs. If we don’t carry the herb you’re seeking, we can likely track it down for you.
Superior Quality Control Our tinctures are thoroughly tested by a third-party lab and with an organoleptic evaluation by our team of herbalists prior to final bottling.
Superior Price Our tinctures are more cost-effective than other tinctures on the market. With an eye towards efficiency, we keep our costs low by maintaining good relationships with our wide network of suppliers and ordering herbs in bulk quantities.
Superior Customization We provide custom compounding and private labeling. Our dry herbs can be provided in powder form. We take special requests, help you formulate tea, tinctures, glycerites, and skincare products. If there’s an herb you want that we don’t carry, we’ll try our hardest to get it for you!
We Care About the Environment We repackage materials that are shipped to us (so don’t be surprised if our packages look different from time to time!). We recycle or reuse materials whenever possible. We turn the cardboard we receive from other suppliers into packing material. We donate to avoid waste to groups like Naturopaths Without Borders. Our workforce almost completely uses public transportation or bikes. We are powered using 100% renewable energy through Bullfrog Power
We Donate To Charity Perfect Herbs supports many causes that make the world better. We donate a portion of our profits or products. These include charities that support environmental and natural sustainability.

Set up an online account and order through the website. If you don’t have an account and place an order, one will be created for you. We will not be able to process the order until we verify you qualify for the account. We also accept orders by email and by phone.

Healthcare professionals can qualify for an account. This includes Naturopathic Doctors, Herbalists, Traditional Chinese Medicine Practitioners, Nutritionists, Ayurvedic Practitioners, etc. This list is not exhaustive. If you are unsure whether you qualify as a healthcare professional, please contact us via phone or email for more information.

To order for a patient, simply place an order online and input your patients shipping address. The order will then be shipped directly to the patient. Be sure to include your billing information and billing address. Practitioners are billed directly for each order. Patients are never charged. Practitioners must bill their patients separately. If you have unique branding or dosing instructions, let us know and we’ll print customized labels for your order.  We do not sell directly to patients. All orders must be placed by a practitioner.

We offer wholesale pricing to practitioners and do not sell our products to the general public. If you’re not a healthcare practitioner and are looking for a trusted source for herbal products, we recommend Herbal Clinic.

Please email us at orders@perfectherbs.ca and we’ll connect with you with the right person to discuss options.

Simply send us an email with your branding guidelines and/or logo and we’ll create custom labels for your products.

Our products are made in Toronto, Ontario, Canada by a team of Herbalists and Naturopathic Doctors. The herbs and ingredients we use to make our products are sourced both locally and globally to keep herbs accessible and sustainable for practitioners.

The majority of our herbs are certified organic, sustainably wildcrafted, or come from small-scale local organic farms that do not yet have organic certification. We always do our best to provide organic herbs in your formulas. We work with a variety of suppliers to keep costs low.

Although most of our products do not contain gluten, we do not have gluten-free certification for our production facility. Feel free to ask about any specific products and we’ll share whatever information we have available.

Our products may be purchased in small sample-size quantities, such as 30ml or 50ml tinctures, and 30g or 50g dry herbs. There is no minimum needed to place an order. We do not offer sample sizes through our online store. Please call or email us for more information.

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An NPN is a Natural Health Product Number. If a product has an NPN, it means it’s approved by Health Canada as a ‘health product’ and has been assessed for safety, efficacy, and quality. When something becomes a health product, it means we can make health claims on it, like saying “this tincture helps you sleep better.” Perfect Herbs has a large number of NPNs and we are applying some to our products where it is commercially viable (it costs a lot, so we are being selective). That means, instead of listing our product as ‘St. John’s Wort tincture’, we’ll be able to list it as, ‘St. John’s Wort tincture – helps with mild to moderate depression.’ NPN or not, all our products are made using the same process, in our facility that is Site Licensed by Health Canada.

We accept both credit card payment and e-transfers. Both options are available at checkout. Please send e-transfers to accounting@perfectherbs.ca. We are set-up for auto-deposit so no password is required. Orders will not be processed until payment is completed.

No, patients will never receive an invoice from us. Practitioners are always invoiced directly.

Shipping costs are determined at checkout and vary depending on location and order size. A typical shipping fee is around $15. We offer free shipping on orders over $250 before taxes.

No, custom labeling and patient/client drop-shipping does not cost extra. We offer these services free of charge. Woohoo!

We evaluate and use multiple herb suppliers that meet our quality standards. If one supplier changes pricing, we can rely on more affordable alternatives. We also purchase herbs in bulk to keep prices as low as possible.

Tincture prices are determined based on the cost of ingredients and packaging. The biggest variable is the cost of the herb. Some of the herbs we carry cost 20 times more than the average herb. We developed a tiered pricing system to account for this wide range in cost. About 75% of our herbs are in the lowest tier of pricing, while a smaller selection are in the more expensive tiers. Our more costly tinctures are priced as such due to the cost of the plant material.

Our signature blends cost the same as single herbs. However, when using our tincture calculator to create your own custom blend, pricing may differ. Our calculator considers the unique cost of each ingredient. Custom blends will typically cost slightly more than our standard products depending on which herbs are selected.

Shipping costs are determined at checkout and vary depending on location and order size. A typical shipping fee is around $15. We offer free shipping on orders over $250 before taxes.

Orders require 2-3 days of processing time before shipment. Processing time may vary depending on current order volume, and the size and complexity of your order. If there is something you’d like prioritized, please let us know in the order notes and we’ll do our best to rush your shipment. Orders are typically received within 3-10 business days depending on region.
Atlantic Canada – 5-10 business days
Central Canada – 3-5 business days
Western Canada – 5-10 business days
USA – 5-10 business days.

We can ship internationally with FedEx at cost. We’ll provide you with a quote once we know the shipping address and order contents. International shipping may have additional obstacles that we are happy to discuss with you. Shipping time will vary depending on country.

Yes! You may arrange to pickup your order from our warehouse location. Select the pickup option when checking out on the website. We’ll email you a pickup confirmation email when your order is ready. Please do not come before the pickup date/time specified in the confirmation email.

Pickup Location: 68 Miller Street, Toronto, Ontario, M6N 2Z9

We work with a diverse network of suppliers from across the globe to ensure our herbs are accessible, affordable and of the highest quality. We maintain a steadfast commitment to working exclusively with trustworthy herb suppliers. As herb makers, we know first-hand the difference vibrant herbs can make in tea or tincture. We work with suppliers who demonstrate a track record of excellence and adhere to strict quality control measures, such as Good Manufacturing Practices (GMP) and third party testing.

We macerate our tinctures for 3-6 weeks and agitate regularly to achieve optimal extraction. Where applicable, we utilize third party testing to ensure quality extracts. We press, filter, bottle and label each and every tincture by hand and with great care and in small batches. Our standard tinctures are made from dried plant material at a 1:5 ratio. Alcohol percentage ranges from 25-60% depending on the herb. We carry a seasonal selection of fresh tinctures, which are not listed on our website. Feel free to contact us for a list of our current fresh tincture stock. Fresh tinctures are made using fresh plant material at a 1:2 ratio and range in alcohol percentage from 50-70% depending on the herb. These herbs are provided by local farmers and foragers.

Our standard tinctures are 1:5 (200mg/ml). We also offer a selection of high-potency tinctures, which are 1:2 (500mg/ml).

Our tinctures are a standard 1:5 ratio, meaning 1 part herb to 5 parts menstruum. This is equivalent to 200mg/mL of herb in the tincture.

We carry a selection of high-potency tinctures, which are made at a 1:2 ratio, meaning 1 part herb to 2 parts menstruum This is equivalent to 500mg/ml of herb in the tincture. These tinctures are available for purchase through our website under the high-potency category. We offer glycerites at a standard 1:5 ratio. We do not make high-potency glycerites.

We make herbal glycerites upon request. An herbal glycerite is a concentrated liquid extract made by macerating herbs in a mixture of vegetable glycerin and water. During this process, the plant’s water-soluble constituents are extracted into the glycerin solution. The resulting product is sweet and viscous, resembling a syrup. These extracts are similar to tinctures but use glycerin instead of alcohol as a solvent. Glycerites are a great option for children or adults who do not want to consume alcohol. We require a minimum order of 250mL for a glycerite.

Yes! It’s completely normal to find some sediment in your tincture. Sediment is simply herbal goodness that has fallen out of solution. We recommend shaking your tincture before taking it so that any sediment is included in your dose. When shaking a tincture with sediment, it may appear cloudy. This is totally natural and safe to consume.

For liability and regulatory reasons, we don’t make any claims as to how our herbs should be used, including dosing recommendations. Please review our disclaimer, as well as our terms and policies.      

Yes, we can powder your herbs. We charge a powdering fee of $6.99/herb. There are a small selection of herbs we are unable to powder due to their unique texture.

Yes! We can certainly source herbs for you. We require a minimum order of 1 lb dry herb or 2 L of tincture to do so. Pricing will depend on the cost of the herb you are seeking. Reach out and we’ll see what we can do.

The alcohol used in our tinctures is derived from Canadian corn and is produced in a gluten-free facility. Although our alcohol does not contain gluten, it is not certified gluten-free.

The glycerin used in our glycerites is derived from GMO-free vegetable oils such as palm, soy, sunflower, and flaxseed. Although our glycerin does not contain gluten, it is not is not certified gluten-free.

We make herbal infused creams, salves, and oils. Our skincare products are made with 100% natural ingredients. To maintain a shelf-stable product without the use of artificial emulsifiers, preservatives, or stabilizers, our products are purely oil-based and do not include water-based ingredients. We offer a number of signature skincare products. These are available for sale through our website. We also offer custom formulations for customers upon request.

Yes, we can make your custom skin care products. Minimum order requirements are listed below. Custom Salves (2oz jars) x 24 units Custom Creams (2oz jars) x 24 units Custom Creams (4oz jars) x 12 units Custom Oil Infusion x 1L bottle.

Yes, our Production Manager will work with you to formulate a skincare product if desired. Please reach out via phone or email.

Custom skincare products will vary in cost depending on the ingredients used. Practitioners will work with our Production Manager to formulate and design the product. Once the formulation and packaging has been agreed on, cost/unit will be provided.